Reversal Mpesa: How to Reverse Mpesa Transactions Easily

If you’ve made an incorrect M-Pesa transaction, requesting a Reversal Mpesa is simple and quick. Whether you prefer using SMS, the mySafaricom App, or chatting with Zuri on WhatsApp, our guide walks you through each step of the Reversal Mpesa process. Follow these easy instructions to recover your funds efficiently and ensure a smooth transaction reversal

Reversal Mpesa Request via SMS to 456

If you need to reverse an M-Pesa transaction, you can request a reversal by sending an SMS to 456. Here’s how you can do it:

  1. After completing the transaction, send the full message to 456.
  2. You will receive a confirmation from Reversal Mpesa that your reversal request has been initiated. An update will be sent within 2 hours.
  3. Be sure to check your messages for an update from the header Reversal Mpesa to track the status of your reversal.
Reversal Mpesa transaction guide
How to reverse Mpesa transactions quickly

Reversal Mpesa Request on mySafaricom App

For customers who use the mySafaricom App, you can easily request a reversal by following these steps. Here’s how to initiate the Reversal Mpesa process:

  1. The transaction must be performed by the customer using the mySafaricom App.
  2. After completing the transaction, tap on the “Reverse Transaction” icon.
  3. Confirm that you want to raise a reversal request.
  4. You will receive a notification that your Reversal Mpesa request is being processed, with feedback expected within 2 minutes.
  5. Once the request is started, you will receive an update from Reversal Mpesa.
  6. The recipient will be contacted for confirmation, and feedback will be shared within 2 hours.
  7. Keep an eye on your messages for an update from the Reversal Mpesa header.

Reversal Mpesa Request via Zuri Chat

If you’d prefer to request a Reversal Mpesa via chat, you can use Zuri on WhatsApp. Here’s how to proceed:

  1. Save Zuri’s number – 0722000100, and start a WhatsApp conversation by typing “Hello.”
  2. Zuri will send you the privacy policy, which you should read.
  3. Zuri will present several options, including “M-Pesa Help and Reversal.” Select option 2.
  4. Choose option 1 – “Reverse” to begin the Reversal Mpesa process.
  5. Enter the M-Pesa transaction code or copy and paste the message from the transaction.
  6. Confirm your phone number.
  7. Authenticate your request by entering your M-Pesa PIN to confirm the reversal is being made from your account.
  8. You will receive a notification on WhatsApp that your Reversal Mpesa request is being processed.
  9. The recipient will be contacted for consent before completing the reversal.